Shipping Policy

Last updated: 2025

At Precision Slide & Ironworks, we prioritize safe shipping, careful handling, and clear communication from the moment your order is prepared until it arrives at your location. Because iron doors require specialized freight handling, timelines can vary based on carrier availability and routing.

1. Processing Time

Processing includes packaging, crate preparation, freight scheduling, and carrier pickup. Processing times depend on the type of door:

• In-Stock Doors: Processing may take up to 2 weeks before pickup is scheduled.
• Custom-Made Doors: Fabrication and processing typically take 12–14 weeks, and may extend up to 18 weeks during busy seasons.

These timelines are estimates and may vary depending on order volume, weather, and freight scheduling.

2. Free Shipping

We proudly offer free shipping on all doors to keep your purchase affordable. To maintain free delivery, freight carriers may utilize:

• Multiple route stops
• Hub transfers
• Consolidated freight loads

These steps help reduce shipping costs while ensuring your door travels safely. Transit times may vary based on route and distance.

3. Freight Delivery

All iron doors are shipped via LTL (Less-Than-Truckload) Freight in reinforced wooden crates. Delivery is curbside or driveway only. Drivers are not responsible for moving the crate inside your home or garage, so please arrange help for unloading upon arrival.

4. Estimated Delivery Timelines

Once in transit, freight delivery timelines typically fall within:

• Nearby states: 1–3 weeks
• Mid-range states: 3–6 weeks
• Long-distance / coast-to-coast: 6–8 weeks

Delays may occur due to weather, hub congestion, or freight availability. Delivery times are estimates, not guarantees.

5. Tracking Your Shipment

As soon as the freight carrier provides a tracking number, we will immediately email it to you. Tracking updates may take 24–72 hours to appear depending on the carrier.

Some freight pickups happen in weekly cycles, which may add a few days before tracking is assigned.

6. Missed Appointments & Re-Delivery Fees

Freight companies may charge additional fees for missed appointments, re-delivery attempts, or holding freight beyond their standard window. These fees are the responsibility of the customer.

7. Damage During Shipping

If your crate arrives damaged, note it with the driver and take photos before opening. All shipping damage must be reported within 48 hours of delivery. Please refer to our Returns & Replacement Policy for full details on damage claims.

8. Contact Us

For shipping questions or assistance, contact:
Precision Slide & Ironworks
Email: support@precisionslideironworks.com