Returns & Replacement Policy

Last updated: 2025

At Precision Slide & Ironworks, every door is crafted with care. Most of our products are considered custom-made once an order is placed. Because of this, returns and cancellations are extremely limited. Our goal is to ensure your door arrives in perfect condition while maintaining a fair and transparent process.

1. Custom Orders

All iron doors, whether custom-sized or pre-built sizes, are treated as made-to-order products. Production time is typically 12–14 weeks, and during busy seasons may extend to up to 18 weeks. Lead times are estimates and may vary.

Because each order begins fabrication immediately, all sales are final and cannot be canceled once production has started.

2. Pre-Built / In-Stock Doors

If a door is already produced and ready to ship, delivery may take up to 8 weeks depending on freight scheduling and location. Lead times are not guaranteed.

3. Damage on Arrival

If your door arrives damaged, you must notify us within 48 hours of delivery with clear photos of:

• The damaged area
• The entire door from front and back
• The crate / packaging

If the frame is bent, cracked, or structurally damaged, a replacement door will be issued at no cost. Monetary refunds are not standard for damaged shipments.

4. Glass Issues

Glass-related issues (scratches, cracks, sealing defects) must be reported within 14 days. In many cases, an approved installer or technician may be required to inspect the door before a replacement panel is issued.

5. Non-Returnable Situations

To protect our fabrication process, the following situations are not eligible for returns or refunds:

• Wrong measurements provided by the customer
• Change of mind or buyer’s remorse
• Color or finish variation expected with hand-forged iron
• Normal production variations or minor imperfections
• Delays within the estimated timeline

6. Replacement Process

If your claim is approved, we will arrange:

• A replacement door, or
• Replacement glass (if applicable)

Refunds are only considered if a replacement is not possible. Partial refunds may be issued in rare cases depending on the situation.

7. Contact Us

For questions or claims, contact us at:
Precision Slide & Ironworks
Email: support@precisionslideironworks.com